Privacy Policy

1. Information We Collect

R Veterinary at the Lake collects information necessary to provide veterinary services to your pets, including:

• Pet owner contact information (name, phone number, email address)
• Pet medical records and health information
• Billing and payment information
• Appointment and service history

2. How We Use Your Information

We use your information to:

• Provide veterinary care and services to your pets
• Communicate with you about appointments, treatments, and care
• Send appointment reminders and service notifications
• Process payments and billing
• Improve our services and patient care

3. Cookies, Analytics & Advertising

Cookies we always use (strictly necessary)

Our websites set a small number of functional cookies that make the site work. None of them track you across other websites, and none are used for advertising:

• Session and sign-in cookies — keep you signed in to your account or portal (secure, HTTP-only; they expire on their own)
• Spam protection — our contact and request forms use Cloudflare Turnstile to block bots; Cloudflare may set its own functional cookies for that check
• Cookie preference — if we ever ask you a cookie question (below), we remember your answer in a cookie so we don't ask again

Cookie-free analytics

We measure website traffic (page views, referral sources, approximate region) using self-hosted, privacy-focused analytics that use no cookies and build no individual profiles. The data stays on our own servers, is aggregate-only, and is never sold or shared with advertising networks.

Temporary advertising cookies (only with your consent)

When we run a marketing campaign, we may ask — via a clearly visible banner — whether you'll allow a temporary advertising cookie (for example, a Google Ads conversion cookie) so we can tell whether the campaign is working:

• The advertising tag loads only if you choose "Allow" — declining changes nothing about how the site works for you
• These tags are time-limited: they are removed automatically when the campaign ends
• If you allow it, the advertising provider (e.g. Google) receives standard technical data about your visit — such as your IP address, the pages you viewed, and its own cookie identifiers — which it processes under its own privacy policy

You can change your mind at any time by clearing this site's cookies in your browser — the banner will ask again on your next visit (if a campaign is still running).

We do not sell your personal information, and we do not use advertising cookies, session-recording, or cross-site tracking outside the consented, time-limited campaign measurement described above.

5. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• With your explicit consent
• To provide services you've requested (e.g., cremation services)
• As required by law or legal process
• To protect the rights, property, or safety of R Veterinary, our clients, or others

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

R Veterinary at the Lake
Phone: 573-410-3366
Email: info@tails.vet
Website: tails.vet

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.